Table 7. Post hoc analysis on the service focus
| Items | 1 | 2 | 3 |
| Carriers (146) | Average | 4.58 | 4.68 | 4.66 |
| SD | 1.138 | 1.149 | 1.212 |
| Shippers (190) | Average | 4.18 | 4.26 | 3.92 |
| SD | 0.997 | 1.175 | 1.223 |
| ANOVA (F) | p=0.001 (11.536) | p=0.001 (10.844) | p=0.000 (30.616) |
SD, standard deviation; ANOVA, analysis of variance.