Table 6. The result of post hoc analysis

Variables		Focus	Needs	Response	Flexibility
Carriers (146)	Average	4.639	4.609	5.000	4.486
	SD	1.035	1.085	0.913	1.104
Shippers (190)	Average	4.119	4.331	4.947	4.447
	SD	0.947	1.056	0.941	0.999

SD, standard deviation.